Pet Care Services: Terms & Conditions​

Please read through the following information thoroughly.

Payment

Please note that The Zoomie Zone: Pet Care Services is a separate business to The Zoomie Zone: Sighthound Rehoming charity.  Payments made to TZZ-PCS by customers for received services is done so in the understanding that this is the case and the money is not being provided to or in support of the charity, and vice versa.

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Invoices are provided on the 1st of each month, or as required, depending on services provided. Invoices will include all booked services for that month or set time period.​  Payment is to be made for the full month, or time period, in advance of service starting unless otherwise discussed and agreed upon at the time of booking. 

E.g., Dog walking customers must make payment for all services booked for the month within 7 days of the invoice date (1st of the month), this includes ad-hoc and one off walking customers.  Pet pop-ins and sits must be paid a minimum of one day prior to service starting.

If payment is not made by the due dates on provided invoices, services will not be provided.

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Payment can be made via BACS/direct debit to the bank account listed on the invoice, using the provided reference, or, if pre-discussed, by cash on the day of services.  Payment for all bookings should be made no later than the day before services are due to commence unless paying cash.

If payment is not received by end of day on the second day, from the start of the provision of services, the services will be ceased until payment is received.

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In the event of repeat late payments, The Zoomie Zone: Pet Care Services reserves the right to terminate services and refuse all future services.

If payment is late by 5 days. The Zoomie Zone: Pet Care Services have the right to incur late payment fees on the overdue invoice (£5 per day and statutory interest).  Invoices unpaid by 14 days, or more, The Zoomie Zone: Pet Care Services will terminate the customers contract and refuse all future services to said customer.

The Zoomie Zone: Pet Care Services will issue all necessary reminders and prompts to customers for unpaid invoices but if these go ignored, customers will be issued a final demand letter whereafter debt collection services/legal action will be taken to recover the costs.

The Zoomie Zone: Pet Care Services hold the right to refuse any future service to any customer who has an overdue outstanding invoice, without having to give appropriate notice.

Booking Delays

The customer agrees that The Zoomie Zone: Pet Care Services cannot agree to specific times for walks or pet care. The Zoomie Zone: Pet Care Services try their best to help every customer with their preferred time, but this cannot always be guaranteed.

The Zoomie Zone: Pet Care Services will do everything reasonably within their power to attend your booking within the pre-arranged time slot, however, there may be circumstances outside of their control such as, but not limited to, accidents or traffic congestion.

In the event that The Zoomie Zone: Pet Care Services is going to be significantly delayed in attending your booking, you will be notified as soon as possible and kept up to date as to any developments that might lead to extended delays or unintended cancellation.

Covid & Sickness Policy

In the event that a customer, or someone in their household, tests positive for Covid-19, or other highly infectious condition such as the flu, The Zoomie Zone: Pet Care Services will not attend the property until the household has tested negative or is clear of illness. Slots will still be charged at full rate to retain the service.

If The Zoomie Zone: Pet Care Services is unable to attend a booking due to testing positive for Covid-19, or other highly infectious condition, the customer will not be charged.

Cancellation Policy

Any cancellations will be at your discretion and may still be chargeable.  Less than 48 hours’ notice of a cancellation by the customer will be charged at full rate unless as a result of genuine emergency.

If your dog is scheduled to attend the Chesterfield Dog Park, in the event of cancellation, the customer will still need to pay the cost of the field rental where those costs cannot be recovered by last minute cancellations.

Cancellations made by The Zoomie Zone: Pet Care Services will not be charged and will be credited to the customers account.

Ad hoc dog customers must ensure to book a minimum of two walks per month to be maintained on the books with The Zoomie Zone: Pet Care Services. Failure to do so will risk the customer's dog(s) not being able to attend future walks.   Ad hoc customers understand and agree that The Zoomie Zone: Pet Care Services work on a first come first serve basis. To ensure a place in the daily schedule please notify The Zoomie Zone: Pet Care Services as soon as possible.

Cat, smalls, exotics, farm and other pet customers agree to The Zoomie Zone: Pet Care Services "No money, no service" scheme, which applies to all pop-ins and pet sitting bookings. The customer must be able to pay for their pet care service a minimum of one day before the commencement of service. If the customer cannot pay for their booked service on time, they risk The Zoomie Zone: Pet Care Services terminating all upcoming services.​

Pet Taxi payments must pay in cash or by BACs upfront.

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Pet Taxi clean up fine - There is a £10.00 clean up fine added to any pet taxi journey if the pet being transported makes significant mess in The Zoomie Zone: Pet Care Services vehicle which must be paid immediately or risk termination of the service. 

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Cancellation Of Services Due To Aggression And/Or Unmanageable Behaviour

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In the event that they become aggressive and/or unmanageable during pet pop-in/sits and the owner and/or emergency contact is unable to attend the property and resume care of the dog, The Zoomie Zone: Pet Care Services reserves the right to withdraw all services with immediate affect, and, where necessary, the movement of dogs to a licenced and willing boarding kennels for their safety and wellbeing. Refunds will not be given for the pop-ins/sit in such an event, and owners will be liable for any additional costs incurred (i.e kennel costs), and may be liable for further costs if failure to disclose behavioural issues results in injury to myself, another person or animal. 

Retention Policy

For weekly permanent dog walking/pet pop-in customers, up to 20 booking slots (pro-rata - depending on number of permanent booking slots) can be cancelled for holidays per year, anything over this will be charged at a full rate as a service retention charge.

We do not offer term time only slots.  The retention police is not applicable to ad-hoc bookings, instead please refer to the cancellation policy.

Weather

Mild or heavy weather conditions will not be accepted as appropriate reason for cancellation by dog walking clients. The Zoomie Zone: Pet Care Services will attend and carry out all bookings unless it is truly unsafe to do so.

Cancellations with less than 48-hour notice by clients due to mild or heavy weather conditions will still be charged at full rate.

The Zoomie Zone: Pet Care Services will still make every effort to attend bookings during extreme weather conditions. Depending on the conditions, services may need to be adjusted to ensure animal welfare. Clients will be consulted on any necessary changes when weather predictions are poor, but flying adjustments may be required at the time in which services are provided. Such changes to services will be carried out at the discretion of The Zoomie Zone: Pet Care Services to ensure pet welfare.

The Zoomie Zone: Pet Care Services will apply personal judgement and cancel/cut short a walk as necessary, because of extreme weather conditions (i.e., heat, thunderstorms, high winds) for the safety of both the dogs and the walker. 

Wherever possible, walks will be replaced with pop-in services, rescheduled to a safer time or another day.  Where none of these options are available, a cancellation will be issued and the customers account credited. 

If the weather is below freezing and paths are icy, all services may be cancelled due to safety issues. Where it is safe to drive, walks may be replaced with a pop-in service, but this will be assessed on a case-by-case basis.

Days Off & Holiday

Wherever possible, 7 days' notice will be given for any days off required by The Zoomie Zone: Pet Care Services in which they will be absent from providing your pet services. Due to accident/ injury or illness, advance notice may not be able to be provided but we will do our best to do so.

The Zoomie Zone: Pet Care Services has contact with most other pet professionals within Chesterfield.  In the event that The Zoomie Zone: Pet Care Services are taking days off or holidays, they will seek to find replacement cover for services in advance of notifying customers to ensure everyone is cared for.

Leads, Collars & Harnesses

The customer agrees that The Zoomie Zone: Pet Care Services is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

Suitable walking equipment must be provided. If your dog pulls excessively, please provide a collar, lead and/or harness to cater to this. If equipment provided is not securely fitted for the dog, it will be adjusted to ensure their safety on the walk. If suitable equipment is not provided, appropriate equipment owned and supplied by The Zoomie Zone: Pet Care Services will be used.

If you do not wish this to happen, please inform The Zoomie Zone: Pet Care Services in advance of service.

All dogs MUST have an appropriate ID tag on their collar to be compliant with the law. Failure to provide this will prevent the dog from being walked. In the event that this happens, the booking will be treated as a ‘Pop-In’ service but charged as a walk.

The Zoomie Zone: Pet Care Services do not condone the use of aversive/negative or punishment-based training techniques or tools. The Zoomie Zone: Pet Care Services will not walk dogs on slip, prong and/or e-collars.  Halti’s may be used if harnesses or other options are not suitable, or do not ensure the safety of the dog and/or walker.

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Other Equipment & Resources

Any care provided to your pet, regardless of species, will be carried out using the client’s equipment and resources e.g. cleaning products, bedding, food etc.

The one exception to this is enrichment activities/equipment which The Zoomie Zone: Pet Care Services can provide if requested. Pets will not be left unattended with enrichment that could pose a risk if unsupervised. Enrichment will not be left at the property and will remain in The Zoomie Zone: Pet Care Services ownership.

Suitable equipment and sufficient resources must be made available for your pet’s needs for the duration of the services provided by The Zoomie Zone: Pet Care Services. For instance, if providing pet care for rabbits for 2 weeks while the client is on holiday, it is the clients responsibility to ensure there is enough food, hay and bedding material available for the full 2 weeks.

Any food and/or resources that are to be provided to the pet(s) must be within it’s use by date.

If food and/or resources are considered to be unsafe, contaminated or a risk to the pet(s), they will not be used. If alternatives are not available, or in the event that insufficient equipment or resources are available, the client understands and agrees to reimburse The Zoomie Zone: Pet Care Services for purchases made to support the clients pet(s). Receipts will be provided.

If a client repeatedly fails to have sufficient items available for The Zoomie Zone: Pet Care Services to carry out their duties, The Zoomie Zone: Pet Care Services reserves the right to terminate this agreement.

Paired And Group Dog Walking

All dogs will be subject to a meet and greet in a free consultation and trial walk to assess their behaviour by The Zoomie Zone: Pet Care Services prior to using our services. The Zoomie Zone: Pet Care Services reserves the right to refuse acceptance to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.

The Zoomie Zone: Pet Care Services do not tolerate any disruptive and unwanted behaviour by a dog whilst out on a walk with other dogs.  If a dog starts behaving in a way that is upsetting other dog(s) or being difficult to walk. The Zoomie Zone: Pet Care Services reserve the right to return the dog home from their walk and inform the customer. The customer must still pay for that walk in full.

Dogs will only be allowed to attend paired or group walks after a period of solo walking, with The Zoomie Zone: Pet Care Services, to ascertain their temperament and suitability for walking with other dogs.

This time period will be agreed upon at client onboarding but does not guarantee that at the end of this period that they will allowed to join paired or group walks. The Zoomie Zone: Pet Care Services reserves the right to extend this period or decline a dogs paired/group walk suitability.

Reasons for extension or decline include but are not limited to:

• Poor sociability

• Poor greeting / manners with unfamiliar dogs

• Over excitement or bullying behaviour toward unfamiliar and/or familiar dogs

• Known aggression or bite history

If a dog is declined pair/group walk suitability, The Zoomie Zone: Pet Care Services will still provide solo walking upon agreement with the client.

The customer accepts that during the course of normal dog play their dog may sustain injuries during paired/group interactions, particularly during off lead interactions. All dog play is carefully monitored to avoid any injury.  If injury of any kind occurs The Zoomie Zone: Pet Care Services will take necessary action e.g. provide first aid or seek veterinary attention.

Owners are responsible for the payment and reimbursement of any veterinary care rendered and agree to reimburse any money paid by The Zoomie Zone: Pet Care Services within 14 days of the incident. The Zoomie Zone: Pet Care Services will not be held liable for any injury or loss, unless due to negligence, and is released from any responsibility related to transportation, treatments given, or any costs that may arise.

Body cams are in use during the provision of services, the footage of which can be requested for review in such an event.

Off Lead Walking

Walking dogs on lead is the safest way to exercise them, and it is The Zoomie Zone: Pet Care Services default method of walking client dogs. If you would like your dog to be walked off lead, an Off Lead Dog Walking Consent Form must be filled in and signed.

The Zoomie Zone: Pet Care Services will not let your dog off their lead on a walk unless written consent is received. The Zoomie Zone: Pet Care Services are not responsible for a dog misbehaving in any way while off the lead if the customer ensured that their dog can behave and has signed “yes” to letting their dog off the lead.

Even with consent, your dog will only be let off their lead:

• They are medically sound to do so

• In areas deemed safe or low risk

• After sufficient evidence of reliable recall is witnessed on a long-line​

The Zoomie Zone: Pet Care Services takes the safety of dogs during off-lead walking very seriously. At any point the dog’s behaviour demonstrates that they cannot be reliably recalled, or shows signs of poor sociability and/or aggression towards any other animal or human, they will not be allowed off lead in accordance to UK law and for the dogs, and third parties, safety.

Pet Pop-Ins & Sitting

During Pet-Pop Ins and Pet Sitting, The Zoomie Zone: Pet Care Services will care for your pets as if they were their own. If you or your pet has any specific requirements that need to occur during this service, such as food or medication, please specify these on your New Client Form. If these requirements change, please notify The Zoomie Zone: Pet Care Services as soon as possible.

The Zoomie Zone: Pet Care Services will encourage dogs to toilet during pop-in slots but is not responsible for any accidents indoors when they are left home unattended.

Removal of animal waste (in garden or litter tray) will be carried out as standard.

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The Zoomie Zone: Pet Care Services will carry out any cleaning of animal accommodation, food and water bowls etc as instructed by the client. Please make sure that if you have any specific requirements or processes to state these clearly on your New Client Forms and discuss them during the in-person consultation.

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Any loss or damage caused by pets while unattended in the home is not the responsibility of The Zoomie Zone: Pet Care Services. Any damage found will be reported to the client, and steps taken to ensure the pets safety as necessary. If pets are known to be destructive, it is the clients responsibility to remove anything that might be targeted from the pets reach prior to services commencing.

Food

If your pet requires feeding by The Zoomie Zone: Pet Care Services, sufficient quantities should always be available for the duration of the agreement.

Clear instructions should be given to The Zoomie Zone: Pet Care Services, as any meals will only be provided to the pet as per these instructions.

Treats may be provided during walks, enrichment or training by The Zoomie Zone: Pet Care Services, but only if expressed consent by the owner for these to be given.

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Medication

If your pet requires medication administration by The Zoomie Zone: Pet Care Services, sufficient quantities of medication should always be available for the duration of this agreement.

The owner is to provide the medication which must include:

• The original container from the Vet with written prescription and instructions clearly on the label.

•  The label must have a description of the medication, frequency of medication, to take with or without food, expiry date, and name of the dog.

• Medication must be in date and not expired.

Medication will only be supplied to the pet it is prescribed for.

Medication will only be administered if a Medication Consent Form has been filled in and signed by the owner.

In the event that there is insufficient medication available, the client will be notified. It is not the responsibility of The Zoomie Zone: Pet Care Services to order or collect more.

Health & Safety & Veterinary Protocols

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Customers must provide at least one emergency contact (a person that is not the customer themselves or spouse to the customer). If the customer cannot provide an alternate contact, then the emergency contact automatically becomes the pet(s) registered veterinary practice.

The Zoomie Zone: Pet Care Services reserves the right to refuse walks if the client fails to provide adequate proof of microchipping and an up-to-date ID tag on the collar.

While pets are in the care of The Zoomie Zone: Pet Care Services, should injury or illness occur, first aid and seek veterinary care as required, but seeking veterinary care outside of an emergency is the client’s responsibility.  The Zoomie Zone: Pet Care Services will act on a clients behalf, during the course of their contract, in securing necessary veterinary treatment/emergency treatment as per the veterinary disclaimer signed at the time of onboarding. Every effort will be made to contact the owner and/or emergency contact before obtaining any veterinary or emergency veterinary care.

The client authorises The Zoomie Zone: Pet Care Services to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the customer accepts that The Zoomie Zone: Pet Care Services may at their discretion use any registered Vet. The customer agrees to pay all such costs immediately upon pick-up of their pet, or by agreement with the proprietor.​

The client authorises The Zoomie Zone: Pet Care Services to make decisions on the veterinary treatment of the pet on their behalf (with the exception of euthanasia or life limiting/altering surgery) if the client and/or their emergency contact cannot be contacted.

The customer is responsible for the full cost of treatment of any injuries or illness that their pet(s) receives while under the care of The Zoomie Zone: Pet Care Services, together with any associated costs e.g. call-out charges, if The Zoomie Zone: Pet Care Services are not found to be negligent. The Zoomie Zone: Pet Care Services wears a body cam during the provision of services which can be consulted to determine this.

Additionally, it is the clients understanding that The Zoomie Zone: Pet Care Services may need to use an alternative veterinarian in the event the pet’s regular veterinarian is unavailable.

Clients will agree to compensate The Zoomie Zone: Pet Care Services for any additional fees in providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food, or supplies.

The customer accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) it is possible that their dog can still contract Kennel Cough. The customer agrees that they will not hold The Zoomie Zone: Pet Care Services responsible if their dog contracts Kennel Cough while attending group, or solo, walks.

All dogs being exercised must have first vaccinations and at least one booster. Dogs must be on a regular flea and worm control regime. The customer agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The customer further agrees to notify The Zoomie Zone: Pet Care Services immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. The Zoomie Zone: Pet Care Services reserves the right to refuse the dog until satisfied that the condition is resolved.

If evidence of parasites or illness is discovered while the pet is under the care of The Zoomie Zone: Pet Care Services, the owner will be notified immediately.  The Zoomie Zone: Pet Care Services reserves the right to refuse service to dogs with parasites that may be passed on during group or field play sessions.  Where possible, an alternative pop in service will be provided.

Customers must disclose any current and recurring medical conditions, or any past conditions, allergies or other concerns that may be relevant for The Zoomie Zone: Pet Care Services to know over the course of their pets care.  The Zoomie Zone: Pet Care Services can not be held responsible for injury or illness relating to these conditions if they were not adequately informed in advance of service.

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It is also vital that customers notify The Zoomie Zone: Pet Care Services of their dogs vaccination dates.  This is particularly important for those given a Kennel Cough vaccination.  These are live vaccinations which they shed for up to 2 weeks after administration.  For this reason, they cannot be walked with other dogs during this time period.

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The customer must be honest and inform The Zoomie Zone: Pet Care Services prior to their dogs walk if their dog has any signs of digestive upset such as diarrhoea or vomiting.  Dogs that attend the Chesterfield Dog Park, under their terms and conditions, are not to attend in this event.

The customer agrees to ensure their dog has not eaten in the hour before pick-up to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).

The Zoomie Zone: Pet Care Services will care for your pet as you would treat them, and whilst we will make every effort to ensure your pet is well looked after in your absence, The Zoomie Zone: Pet Care Services cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care as long as The Zoomie Zone: Pet Care Services are not found to be negligent.

Pet Taxi - The Zoomie Zone: Pet Care Services can accommodate for ONE passenger to accompany their pet while using the pet taxi service. Passengers are only allowed to travel in our vehicle if the passenger's pet is onboard.

Female Dogs In Heat

Females in season will still be accepted for walking but they will be kept on the lead at all times. The female will be walked alone on a private walk away from populated areas or street walked as appropriate. The customer must be honest and inform The Zoomie Zone: Pet Care Services prior to their dogs walk if their dog is in season. The Zoomie Zone: Pet Care Services will then carry out the appropriate measures whilst on a walk with that dog. The Zoomie Zone: Pet Care Services reserves the right to refuse admission if these criteria are not met.

If your female comes into season, but is exercised using the Chesterfield Dog Park, due to the terms and conditions set out by Chesterfield Dog Park, they are to be exercised during the last booking of the day. This is likely incompatible with the times requested by the client and so the service will be substituted with either a walk or pop-in service as appropriate to the dog and situation.

Injury To Persons And/Or Other Animals

Clients must honestly and fully disclose whether a pet is, or has shown, aggression or defensive behaviour that will alter or impede The Zoomie Zone: Pet Care Services ability to perform their services. The Zoomie Zone: Pet Care Services will do what they can to facilitate animals with complex behaviours, which will be discussed with the client at the start of the contract. The Zoomie Zone: Pet Care Services reserves the right to withdraw their services if a pets behaviour imperils their safety, or that of others.

The customer agrees to notify The Zoomie Zone: Pet Care Services immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.  The Zoomie Zone: Pet Care Services reserves the right to refuse to provide services to a dog if they show signs of being aggressive to humans or being out of control in any way.

The Zoomie Zone: Pet Care Services will do everything in their power to ensure the safety of the pet, other people and animals, based on the information provided and through their observation of their behaviour. However, it is the client’s responsibility to reimburse The Zoomie Zone: Pet Care Services for any medical expenses, loss of earnings and damages resulting from an injury to The Zoomie Zone: Pet Care Services staff, any other persons or animal, by the pet.

The customer is solely responsible for any harm or damage caused by their dog while it is under the care of The Zoomie Zone: Pet Care Services, or whilst using any other services provided by The Zoomie Zone: Pet Care Services, and agrees to indemnify The Zoomie Zone: Pet Care Services in full against any liability arising from such harm or damage to third parties.

Any loss or damage caused by pets while unattended in the home is not the responsibility of The Zoomie Zone: Pet Care Services.

The Zoomie Zone: Pet Care Services is not liable for the injury, disappearance, death, or fines of any pet with unsupervised access to the outdoors.

Grooming

Dogs will be towel dried and paws wiped, as required, on return to their home after a walk.  The Zoomie Zone: Pet Care Services will do their best to minimise mess in the home but cannot be held responsible for any dirt/mess made by your dog in your home or where they are kept after any walk. 

The Zoomie Zone: Pet Care Services does provide their own towels, but due to the volume of dogs seen throughout the day, it is helpful if the customer is able to provide their own towels where The Zoomie Zone: Pet Care Services can gain access to them.  If dogs are particularly dirty, walks may be shortened (to a maximum of 15 mins) to allow for time to adequately clean and dry them.

Any additional grooming services must be quoted and booked in advance and are subject to availability.

Grooming, including nail clipping, will only be carried out on animals who are in good health or who would otherwise not suffer pain from receiving grooming treatments.

Species-specific grooming products will be used, but The Zoomie Zone: Pet Care Services cannot be held responsible for allergic reactions. Patch tests can be carried out, and are advisable for animals with known sensitivities.

Dogs may be muzzled, and cats put in mittens/lampshades, for safety reasons if they give indication that they may become aggressive during grooming (including nail trimming).

Grooming will be carried out to the animals comfort levels. If any form of grooming (including nail trimming) causes unnecessary levels of distress, and all attempts to continue are unsuccessful for the animals welfare, The Zoomie Zone: Pet Care Services reserves the right to cease the service. The service fee will still be charged.

If an animal is known to find grooming, including nail trimming, to be distressing, multiple visits may be necessary to build confidence and complete the service. This will incur additional charges.

If any animal requires medication in order to be groomed, this should be provided in advance of The Zoomie Zone: Pet Care Services arrival in line with the prescription.

Microchipping

Prior to microchip implantation, all animals will receive a general wellness check and their recent health history reviewed.

If an animal has shown signs of recent illness, is currently displaying symptoms of illness or has been vaccinated or received spot on parasite treatment within 7 days of the implantation appointment, implantation will be postponed.

All necessary measures will be taken to ensure a successful implantation, and prevent complications, however The Zoomie Zone: Pet Care Services can not be held responsible for adverse reactions. Clients will be advised how to care for the implantation site after microchipping is carried out, and it is the clients responsibility to ensure their pets health and wellbeing in line with these instructions.

Property Access

It is the responsibility of the client to provide keys/alarm code etc, or arrange for access to be made available to the property, for The Zoomie Zone: Pet Care Services to carry out their work. With this understanding, in the event that access to the property cannot be achieved, despite all attempts at the time of service, the client will still need to pay the full booking charge.

The Zoomie Zone: Pet Care Services accepts no responsibility for the security of the premises or loss if other individuals have access to the home during the term of service. During all assignments, all services will only be carried out by The Zoomie Zone: Pet Care Services, unless prearranged with the client.

The Zoomie Zone: Pet Care Services will make adequate steps to ensure your home is safe and secure in your absence, however The Zoomie Zone: Pet Care Services cannot be held responsible for any burglaries or accidents caused by your pet(s).​​​​  The Zoomie Zone: Pet Care Services accepts no responsibility for damages to the property if other people have access to the property. 

The customer agrees that, by signing information forms stating the key whereabouts this will indemnify The Zoomie Zone: Pet Care Services in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.​​  It is The Zoomie Zone: Pet Care Services recommendation that key safe codes are regularly reviewed, and changed after The Zoomie Zone: Pet Care Services’ are complete.

The Zoomie Zone: Pet Care Services are registered with the ICO and follow the full extent of GDPR/data protection laws and promise to keep all Client's information private. The Zoomie Zone: Pet Care Services will never give out a customer's personal information or keep that information for longer than necessary.

Complaints & Concerns

If a client has any concerns or complaints, they must notify The Zoomie Zone: Pet Care Services within 24 hours of any appointments.

The Zoomie Zone: Pet Care Services will provide the services requested in a reliable, kind, and trustworthy manner. In consideration of these services and as an express condition thereof, the client waives and relinquishes any and all claims against The Zoomie Zone: Pet Care Services, its employees, or assignments, except those occurring from proven negligence.

Termination Of Services

The Zoomie Zone: Pet Care Services reserves the right to terminate contracted services to a client at any time, at its sole discretion and that the client may also terminate at any time, with one month's notice.

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